A Love Letter to NHIs

Dear Non-Human Identities,

It’s hard to imagine how we’d get by without you. You, the service accounts, API keys, tokens, copilots, and bots—each of you a quiet but indispensable part of our digital world. Sure, you’re not human, but you play a role that’s just as crucial as any person in our organization. Without you, we wouldn’t have automation, seamless integration, or the efficiency that keeps our businesses running smoothly.

We know you aren’t always the easiest to manage. It’s true that you demand our attention—your security, your permissions, your regular rotations—it’s a lot. But every moment spent on your care is worth it because the benefits you bring are nothing short of transformative. You handle the repetitive tasks we can’t afford to waste time on. You enable us to integrate systems and applications in ways we never thought possible. You make everything run faster, smarter, and more securely.

We’ve learned that you, Non-Human Identities, don’t just exist in the background; you’re the backbone of modern digital transformation. Whether you’re running authentication behind the scenes, automating workflows, or performing critical actions on our behalf, you’ve become part of the machinery that drives us forward.

But, as we know all too well, you’re not without your risks. Left unmanaged, you can be the weak link in our security posture. That’s why we take the time to protect you, monitor you, and ensure you have only the required permissions. It’s not always easy, but it's necessary—because when you're secured, you’re more than just a tool; you’re an essential part of our team.

We’ve come to rely on you, and we appreciate you more than words can express. Without you, the speed, scale, and sophistication we’ve come to expect from our digital systems wouldn’t be possible. In a world where security is more important than ever, we know that taking care of you ensures we can move forward with confidence.

Thank you, Non-Human Identities. We may not always show it, but we’re grateful for all you do. Here’s to securing the future together.

Yours,
Natoma